SHIPPING

What is the Shipping Policy?
  1. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
  2. Please allow 1 - 3 business days from the time your order is placed for processing and verification.
  3. Once your order is fulfilled, you will then receive an email notification with your tracking information.

*Shipping fees are non-refundable in the case of return to sender packages.

Order Processing

Orders placed Monday-Thursday after 5PM EST will be processed in 1-2 business day. Orders placed after 5PM EST Friday-Sunday will be processed the next business day starting on Monday.

*For any national weather delays or holidays— please allow 1 additional business day for processing.

ECONOMY SHIPPING (3-7 BUSINESS DAYS)

PRIORITY SHIPPING (2 DAY)

 

 Returns

Returns, refunds and/or cancellations are currently not allowed for online purchases.

If you would like to replace an item, you can reach out to our support team and request an exchange— please read further details below. 

Exchange Policy

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Care team by emailing shopswaycsc@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

After receiving the merchandise, we require up to 5 business days to process the exchange.

When will I receive my tracking information?

You will receive tracking information via email after your order has been processed and fulfilled by our fulfillment team. Please allow 1-3 business days for processing.

If you believe your order has been shipped and did not receive a confirmation or tracking email, please reach out to our Customer Care team at SHOPSWAYCSC@GMAIL.COM